Symptom
Pre and post actions are not executed when copy action is executed in Cloud for Customer.
Environment
SAP SALES CLOUD CPQ integrated with Cloud for Customer
Reproducing the Issue
- Open CPQ developer console
- Log in C4C
- Go to Sales Quotes
- Select a Quote
- Go to more and copy
- Input the necessary information
- Save and Open
- Check in Developer console the post action was not executed.
Cause
By default pre and post actions are not executed for copy action in C4C.
Resolution
Case should be submitted to SAP CPQ Support Team to enable the pre and post actions for copy action in C4C.
Keywords
C4C, copy, executed, pre, post, actions, script, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ 2024