SAP Knowledge Base Article - Public

3496327 - Pre and Post actions not executed for copy quote action in C4C

Symptom

Pre and post actions are not executed when copy action is executed in Cloud for Customer.

Environment

SAP SALES CLOUD CPQ integrated with Cloud for Customer

Reproducing the Issue

  1. Open CPQ developer console
  2. Log in C4C
  3. Go to Sales Quotes
  4. Select a Quote
  5. Go to more and copy
  6. Input the necessary information
  7. Save and Open
  8. Check in Developer console the post action was not executed.

Cause

By default pre and post actions are not executed for copy action in C4C.

Resolution

Case should be submitted to SAP CPQ Support Team to enable the pre and post actions for copy action in C4C.

Keywords

C4C, copy, executed, pre, post, actions, script, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2024