3496485 - Job Title Not Displayed in the Latest Org Chart for All Users

The Job Title field is not displayed for all users in the latest org chart. Instead, only the first and last names are visible on the overview cards.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM Suite

1. Navigate to the Org Chart.
2. Search for any user.
3. Notice that only the user's first and last names are displayed on the quick overview cards, with the job title missing.

Cause 1: Standard field "Title" is not enabled or the information for the user is not populated in UDF. 

Cause 2: Standard field "assignmentDisplayHeader" is enabled in Manage Business Configuration. 

Cause 3: Hide job title in People Search and org charts (Company Org Chart, Calibration Org Chart, and Succession Org Chart) is enabled from Company System and logo settings.

Cause 4: The picklist assigned to the "Title" standard field is "salutation"

In the Latest OrgChart, you can now see the Job Title right below the name of the person. This information comes from the field named "Title" in the UDF and for EC-enabled tenants, this field is mapped to the Position Title as per KBA 2172427 - HRIS Sync - Data Synchronization From EC to EP - Hard Coded Sync Mappings - SAP for Me. 

Cause 1: 

• From Manage Business Configuration, check if the Title standard field is enabled (From Employee Profile > Standard > Title).
• If it is enabled, go to Employee Export and check if the column for Title is fulfilled.
• If it is not fulfilled, please check the Position Title information for the user in People Profile, fulfill it and run the HRIS sync job. 

Cause 2: 

• From Manage Business configuration, check if the assignmentDisplayHeader standard field is enabled (From Employee Profile > Standard > assignmentDisplayHeader).

If it is enabled, the WorkProfile extracts its value for the displayTitle property from the assignmentDisplayHeader.If the assignmentDisplayHeader is enabled in the data model, the API will use it as the source for jobTitle; otherwise, it will default to the jobtitle field. This feature is a specific implementation of the displayTitle field in WorkProfile within Successfactors. The value for assignmentDisplayHeader is derived from an HRIS sync, which is hardcoded and therefore, its mappings cannot be found in the data model.

To ensure that the API selects the title field instead, you should disable the assignmentDisplayHeader.

Cause 3: 

From Company System and Logo settings, uncheck the option Hide job title in People Search and org charts (Company Org Chart, Calibration Org Chart, and Succession Org Chart). As the Title for OrgChart does not respect the RBP, this option was enhanced to address this - see KBA 3531089 - Job Title visible in Latest Org Chart - SAP for Me.

Cause 4:

From Manage Business Configuration, check the Title standard field and see if the picklist has a value set to "salutation". If yes, please remove this picklist. 

2332194 - Employee Title not showing in Company and Succession Org Charts

Org Chart, Job title, quick overview card, missing, WorkProfile, AssignmentDisplayHeader, Property DisplayTitle, Data Model, API, JobTitle, HRIS sync  , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions