3496485 - Job Title Not Displayed in the Latest Org Chart for All Users

The Job Title field is not displayed for all users in the latest org chart. Instead, only the first and last names are visible on the overview cards.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM Core

SAP SuccessFactors HCM suite

1. Navigate to the Org Chart.

2. Search for any user.

3. Notice that only the user's first and last names are displayed on the quick overview cards, with the job title missing.

The WorkProfile extracts its value for the displayTitle property from the assignmentDisplayHeader.

If the assignmentDisplayHeader is enabled in the data model, the API will use it as the source for jobTitle; otherwise, it will default to the jobtitle field. This feature is a specific implementation of the displayTitle field in WorkProfile within Successfactors.

The value for assignmentDisplayHeader is derived from an HRIS sync, which is hardcoded and therefore, its mappings cannot be found in the data model.

To ensure that the API selects the title field instead, you should disable the assignmentDisplayHeader.

2332194 - Employee Title not showing in Company and Succession Org Charts

Org Chart, Job title, quick overview card, missing, WorkProfile, AssignmentDisplayHeader, Property DisplayTitle, Data Model, API, JobTitle, HRIS sync  , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions