Symptom
Unable to add/save banner/custom card in the new Learning experience, despite having the “Company System and Logo Settings” permission (KBA 3463965). The system returns:
- "We couldn't save changes to the custom card. Please try again later.".
- "Failed to load data. Please try again later.".
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Learning Administration >
- System Administration > Application Administration >
- Banners or Custom Cards >
- Proceed until the last step of the configuration of the new banner/custom card, the "Visibility" one >
- "Target Group" field > Select "User Groups IDs" > Type the full ID > Press "tab" or Type the ID and click "tab" when the suggested value auto appears >
- Try to add/save it > The errors will happen.
Resolution
Our Learning Engineering team has finalized their work on the situation and the fix was delivered with the 2411 system version. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it. Additional details are available in the following links: Product Release & Road Map Information | SAP SuccessFactors Validated SaaS Learning Product Communications.
Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.
Workaround: When configuring the "User Groups IDs" field, add it by first clicking the select/search icon of the “User Group IDs” box, which will open a popup.
Keywords
new, learning, experience, custom, card, banner, unable, add, Company System and Logo Settings, error, fail, failure, message, save, visibility, LRN-162879, KI2405 , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-LMS , Learning Management System , Known Error