SAP Knowledge Base Article - Public

3496579 - Custom Task assigned to candidates doesnt trigger completion email when completed - Onboarding

Symptom

Custom Task Completion email notification is not triggered if the assignee of the custom task is the candidates of Onboarding/Offboarding/Crossboarding/Internal hire.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Assign custom task to Onboardee
  2. Login as Onboardee and complete the custom task
  3. The Custom task completion email is not sent

Cause

System limitation

Resolution

Currently it is the system limitation that if the candidates of Onboarding/Offboarding/Crossboarding/Internal hire is the assignee of the custom task, Custom Task Completion email notification will not be triggered.

Keywords

Custom task, Email, Onboardee, Custom task completion email, Email Framework, Custom task notification , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions