Symptom
Custom Task Completion email notification is not triggered if the assignee of the custom task is the candidates of Onboarding/Offboarding/Crossboarding/Internal hire.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Assign custom task to Onboardee
- Login as Onboardee and complete the custom task
- The Custom task completion email is not sent
Cause
System limitation
Resolution
Currently it is the system limitation that if the candidates of Onboarding/Offboarding/Crossboarding/Internal hire is the assignee of the custom task, Custom Task Completion email notification will not be triggered.
Keywords
Custom task, Email, Onboardee, Custom task completion email, Email Framework, Custom task notification , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , LOD-SF-OBX-EML , Notifications , Problem
SAP Knowledge Base Article - Public