3496672 - LMS Search Logic for Peer Search

When user searches for approvers upon class registration or other users for recommendation, request observations, etc., some user names are immediately suggested when typing only part of their names, while others will need full name to get the perfect match.

SAP SuccessFactors Learning

1. Create a class and add an approval process >
2. Go to My Learning and register the class >
3. On the registration page, it is required to pick an approver >
4. Type in different user names and observe the different behavior.

These searches use fuzzy search logic for providing user suggestions. Fuzzy search treats each character in a different way and accordingly weighs its search, hence the results could be different.

To know more on how this fuzzy search works, please refer to What is Fuzzy Search.

There is a configuration that determines the suggestions, through the userFuzzySearchIndex.

The setting's values should be between 0 and 1, 0 being the flexible/lenient search and 1 being the exact match. Customers can adjust the index value to get the desired search behavior.

• E.g.: If this index is currently 0.7, changing it to 0.3 results in more flexible suggestions.

In order to review the setting's value and/or adjust it, please:

1. Navigate to Learning Administration > System Administration > Configuration > System Configuration >
2. Open SEARCH in the edit mode >
3. Search for userFuzzySearchIndex >
4. Update its value with a number between 0 and 1 (for example, 0.3) and click on 'Apply Changes'.

• KBA 3375256 User is able to select any active user in system as the approver
• KBA 3055617 How to distinguish users with same name when doing peer search
• KBA 3529182 - Request Observer - Searching name results

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