3496703 - Onboarded candidate still appearing on the onboarding dashboard – onboarding

A candidate has completed all onboarding tasks and the onboarding process is finalized, but the candidate is still visible on the Onboarding dashboard.

SAP SuccessFactors Onboarding

1. Go to the Onboarding Dashboard.
2. Search for the candidate.
3. The candidate is still visible, even though onboarding has been completed.

• The candidate still has an open onboarding process in the system.
• This may occur if the ONB2_ProcessClosurePeriodConfig rule is not properly configured, preventing the process from being automatically closed.

To resolve the issue for the affected candidate:

1. Go to Manage Data.
2. Search for Process.
3. Enter the candidate’s Process ID.
4. Select Make Correction.
5. Change the Process Status from Open to Completed.
6. Save the changes.

To prevent this issue from occurring in the future, ensure that the ONB2_ProcessClosurePeriodConfig business rule is correctly configured.

For more information, refer to:

• Setting Up a Business Rule for Archiving Onboarding/Offboarding Tasks | SAP Help Portal
  
  
  
  

• Setting Up a Business Rule for Archiving Onboarding/Offboarding Tasks | SAP Help Portal

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