SAP Knowledge Base Article - Public

3496703 - A candidate already onboarded with all tasks completed still appearing on the onboarding dashboard

Symptom

The candidate has completed all the tasks, and the onboarding process has been completed, yet he/she is still being shown on the onboarding dashboard.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to the Onboarding dashboard
  2. Check for candidate
  3. Candidate is still visible even after onboarded.

Cause

Candidate still have an open process. This could happen due to the ONB2_ProcessClosurePeriodConfig not being properly configured.

Resolution

To troubleshoot:
 Go to manage data > search for process>enter the candidates proccess ID > Make correction > set Process Status from Open to Completed.

To avoid this from happening make sure your ONB2_ProcessClosurePeriodConfig rule is being set up correctly. More information on that:
Setting Up a Business Rule for Archiving Onboarding/Offboarding Tasks



Keywords

KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions