Symptom
You ran an API query to SuccessFactors or have an scheduled integration in place that failed with error "SCHEDULED MAINTENANCE: The Successfactors HCM suite is currently undergoing scheduled maintenance"
Environment
SAP SuccessFactors HCM Suite
Cause
This issue happens during the Scheduled Maintenance Window, while the server might not be reachable.
Resolution
It's not recommended to have integrations to SuccessFactors running at the same timeframe as the Maintenance and Major Upgrades as the integration might face numerous issues/errors. Please change the schedule so that it does not run at the same time as the Maintenance and Major Upgrades.
You might find the exact maintenance windows on Maintenance Windows and Major Upgrade Windows for SAP Cloud Services and by searching for "SAP SuccessFactors HXM Suite".
There you will find 2 types of maintenance:
- MAINTENANCE WINDOWS: Happens every week, usually on weekends
- MAJOR UPGRADE WINDOWS: Happens 6 times a year
See Also
Keywords
maintenance, scheduled, major upgrade, service unavailable, 503, undergoing scheduled maintenance, successfactors, hcm , KBA , LOD-SF-INT-API , API & Adhoc API Framework , Problem