3497129 - Unable to cancel billing document with FAZ type

When cancelling a billing document with FAZ (down payment request) type via app "Change Billing Documents" or "Manage Billing Documents", error "Down payment request XXXXXXXXXX can’t be canceled because it’s already cleared" happens.

SAP S/4HANA Cloud Public Edition

It is a standard system behavior that cleared down payment request cannot be cancelled.

If the down payment request is already cleared and the billing document has to be cancelled, reset the cleared item and reverse the clearing entry via app "Reset Cleared Items".

How to Reset Cleared Items
How to Reset Cleared Items and Reverse Clearing Entries 

KBA , FI-AR-AR-A-2CL , Posting/Clearing/Special General Ledger (Public Cloud) , FI-AP-AP-A-2CL , Posting/Clearing/Special General Ledger (Public Cloud) , SD-BIL-IV-DP-2CL , Down Payments (Public Cloud) , Problem