3497148 - Required survey discrepancy in Legacy Homepage and New Learning Experience

Some required surveys are present in legacy homepage but not are not found in New Learning Experience homepage.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Learning

1. Go to My Learning >
2. In the Legacy Homepage, note some surveys are required (associated item already removed from learning plan) >
3. Turn on New Learning Experience >
4. Notice that surveys are not found in any section >
5. Some items with required surveys displayed with an option to continue survey as below:

Generally this scenario happens due to multiple assignments of the same item, you can run User Learning Plan Audit report to verify the details.

When an item is assigned for multiple times, it will only appear once in the user homepage.

When a user completes the item, surveys will be triggered for each assignment. Completion of any one of the surveys will add all item assignments to history and the item will be removed from the learning plan.

Remaining surveys will still appear in legacy homepage. However, since its item is already removed, survey will not appear in new homepage.

Note:

• Non required survey is not yet supported in new homepage.
• Required survey is supported in new homepage but will only appear as an option along with its associated item.

This is working as expected as per current design. This discrepancy does not affect the user's learning history.

Users can submit the survey from legacy homepage.

KBA 2603530 - Item assigned more than once do not appear on the user's Learning Plan

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