SAP Knowledge Base Article - Public

3497194 - Delegate operation is failed due to system error when proxy as employment A and try to delegate employment B's workflow for multiple employment users

Symptom

Delegation application error when proxy as employment A and tries to delegate employment B's workflow for multiple employment users

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

Step 1.Proxy as user's primary employment 

Step 2.Go to Advanced To Do page from homepage

Step 3.Find concurrent employment's workflow and try to delegate to another user

Step 4.Error occurred: delegation operation is failed due to system error. Please contact system administrator

* same error is found if you are proxying as concurrent employment and try to delegate primary employment's workflow

Cause

Currently this is a product gap.

We have raised an enhancement request to track this issue, but the fix is not determined.

Please contact your Customer Success Partner for the latest enhancement request status:ECT-239266

Resolution

As a workaround, please proxy as this user's primary employment to handle primary employment's workflow, and proxy as this user's concurrent employment to handle concurrent employment's workflow.

Keywords

Delegation application error, Delegate operation is failed due to system error. Please contact system administrator, proxy, concurrent employment, primary employment, secondary assignment, workflow, delegate error, delegate, to do page, advanced to do page, ECT-239266 , KBA , LOD-SF-EC-WFL-DEL , Workflow Delegation , Problem

Product

SAP SuccessFactors Employee Central 2405