3497383 - Unable to Cancel Invoice with Reference to an E-Payment for Country Mexico

The following error occurs when attempting to cancel invoice ID ABC, which is referenced in an E-Payment for Mexico:

• Cancellation not allowed, invoice ABC referenced in E-Payment Mexico 0000000000000000000000000000001234
• Save failed

SAP Business ByDesign

1. Go to Customer Invoicing work center.
2. Select Invoice Documents view.
3. In the drop-down, select All Invoice Documents.
4. Search for Invoice ID ABC.
5. Click in Cancel.
6. Save.

The following error messages occurs:

• Cancellation not allowed, invoice ABC referenced in E-Payment Mexico 0000000000000000000000000000001234
• Save failed

The error is triggered because invoice ABC is linked to E-Payment document 1234, preventing cancellation.

This can be visible by following the below steps:

1. Go to Receivables work center
2. Select Electronic Payment Documents view
3. Search for E-Payment document ID 1234.
4. Click in Edit and go to Document List.

To be able to proceed with the cancellation of the invoice, please refer to the following options:

• In case the E-Payment is under "In Preparation" status, the E-Payment needs to be fully processed.

or

• Manually cancel the E-Payment document to proceed with the cancellation of the respective Invoice. Please refer to the below steps:

1. Go to Receivables work center
2. Select Electronic Payment Documents view.
3. Search for E-Payment document ID 1234.
4. Click in Edit.
5. Click in Cancel.

Unable to, cannot cancel, country specific, invoice. , KBA , AP-CI-CI-GLO , Cross-Country Extensions , Problem