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SAP Knowledge Base Article - PreviewSymptom
Service and Support team routing is not working as expected, the same value is being determined every time.
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Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Routing Rules, Case, Service and Support Team, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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