SAP Knowledge Base Article - Public

3497630 - Only Latest Note of Type ABC can be Modified Error Message

Symptom

When trying to update or delete a note from any entity e.g. case, you notice the error message Only Latest Note of Type ABC can be Modified is displayed.

Environment

SAP Service Cloud Version 2.

Reproducing the Issue

  1. Logon to your V2 environment.
  2. Navigate to Cases work list.
  3. Open any case.
  4. On the General tab, scroll down to the Notes section.
  5. See it is not possible to delete or modify a specific note, and the error is displayed.

Cause

The specific note type has the Update Latest Only and/or Delete Latest Only options set as True in the Note Type Assignment settings.

You can validate that by following the steps below:

  1. Logon to your V2 environment.
  2. Click on the User Profile.
  3. Click Settings.
  4. Navigate to All Settings.
  5. Click Note Types Assignment under Data Administration.
  6. Select the Case entity for example.
  7. See the Note Type and the options set as true.

Resolution

This is the system designed behavior.

In case of custom note types, you can set the options as false and the error would not be experienced anymore.

Keywords

Note, Notes, Note Type, Types, Type, Note Type Assignment, Entity, Case, Business Entity, Error Message, Error, Message, Update Latest Only, Delete Latest Only, Delete, Update, Only Latest Note of Type, Modified, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions