SAP Knowledge Base Article - Public

3497632 - Inconsistencies in Status column under Job Management for External Candidates - Recruiting Management

Symptom

External Candidates are seeing the Internal Label instead of Candidate Label in the Status column for a job applied in the Job Management section. This only happens to candidates that apply through a specific locale.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access the career portal
  2. Sign In 
  3. Click on Jobs Applied section or Job Management tab
  4. The internal label instead of candidate label under Status column is seen
  5. Click on Sign Out
  6. Change the language to another one
  7. Perform the steps 2 and 3
  8. The Candidate Label properly under Status column is seen correctly

Cause

There's no translation for the Candidate Label field under for the language the candidate is accessing the Candidate Profile. It is set as [Not selected for translated language].

Resolution

Please add the translation for Internal Label, Candidate Label and Next Steps field according to the following steps:

  1. Go to Admin Center > Edit Applicant Status Configuration
  2. Edit the desired Status set
  3. Edit the desired status
  4. Select the language that candidate accessed the Candidate Profile
  5. Change [Not selected for translated language] to another value in Internal Label, Candidate Label and Next Steps fields.

Keywords

Internal Label, Candidate Label, Status column, Candidate Profile, Applicant Status, jobs applied, job management , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions