Symptom
Candidates have completed all onboarding steps but are not classified as "Completed" on the Onboarding Dashboard.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Onboarding Dashboard
- Toggle switch from Process Status - Completed and click Go
- The candidate does not appear even though the candidate has tasks completed or hired
Cause
The candidate will only appear under the "Completed" if the Process Status shows "Completed" in the candidate's ONB2Process object.
Resolution
To check the process status, navigate to "Manage Data" > Process > search with the user id > look for "Process Status".
The closure job will set the process to "Completed" after a specified number of days only after all tasks have been completed and the candidate has been hired. Please refer to Setting Up a Business Rule for Archiving Onboarding/Offboarding Tasks | SAP Help Portal.
See Also
Keywords
Onboarding Dashboard, Process Status, Completed, ONB2Process, closure job , KBA , LOD-SF-OBX-DBD , Dashboard , Problem