SAP Knowledge Base Article - Public

3497683 - Candidates have completed all onboarding steps but are not classified as "Completed" on the Onboarding Dashboard - Onboarding

Symptom

Candidates have completed all onboarding steps but are not classified as "Completed" on the Onboarding Dashboard.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Onboarding Dashboard 
  2. Toggle switch from Process Status - Completed and click Go
  3. The candidate does not appear even though the candidate has tasks completed or hired

Cause

The candidate will only appear under the "Completed" if the Process Status shows "Completed" in the candidate's ONB2Process object.

Resolution

To check the process status, navigate to "Manage Data" > Process > search with the user id > look for "Process Status".

The closure job will set the process to "Completed" after a specified number of days only after all tasks have been completed and the candidate has been hired. Please refer to Setting Up a Business Rule for Archiving Onboarding/Offboarding Tasks | SAP Help Portal.

See Also

Setting Up a Business Rule for Archiving Onboarding/Offboarding Tasks | SAP Help Portal

Keywords

Onboarding Dashboard, Process Status, Completed, ONB2Process, closure job , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions