3497698 - Error Message "Tag <ABC> is not found in the include list" is Displayed When Clicking on a Custom Button

When performing an action with a custom solution in an Opportunity (for example, clicking a custom button) the following error is displayed:

"Tag <ABC> is not found in the include list"

(Where ABC refers to the text maintained in the tag)

SAP Cloud for Customer

1. Go to the Sales Work Center.
2. Go to the Opportunities View.
3. In the dropdown, select All.
4. Click on the Advanced Search Filter button.
5. In the field Opportunity ID, insert XYZ (where XYZ refers to the Opportunity ID).
6. Open the Opportunity XYZ.

When triggering a custom solution, for example a custom button the below error message is displayed:

"Tag <ABC> is not found in the include list"

The error message is being raised due to an e-mail without subject in the E-mail section in the Sales Activities tab of the opportunity and with the text in angle brackets containing incorrect tags.

Maintain the subject for respective e-mail with the correct tags in the angle brackets or delete the e-mail and then trigger the custom solution button again for the solution logic to work properly.

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions