3497800 - IBP: Process Management issues - Case prioritization

Judging the right priority for SAP IBP Process Management / Collaboration cases.

To ensure healthy service levels for all our customers, the priority of cases is judged based on the Business Impact of the issue.

This KBA outlines the principles which should be used for determining the priority of IBP Process Management / Collaboration cases.

• SAP Supply Chain Management (SCM)
• SAP Sales and Operations Planning (SCM-SOP)
• SAP Integrated Business Planning (SCM-IBP)

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