SAP Knowledge Base Article - Public

3498164 - Continuous Performance Management - API Errors

Symptom

An error is encountered when using the API for SAP SuccessFactors Continuous Performance Management.

Environment

SAP SuccessFactors Continuous Performance Management

Reproducing the Issue



Resolution

The following are the error cases and their corresponding causes when handling CPM via API:

  1. You do not have permission to Access Continuous Performance Management. Please contact your HR administrator for help.
    • User is not permissioned to Access CPM.
  2. There was an error in saving your Activity. Please try again.
    • Activity update post/save internal error
  3. Your entry exceeds the maximum length allowed. Please reduce the characters used and try again. 
    • Entry has gone over text limit
    • Activity update limit: 4000 characters
  4. You must enter a comment before you update the activity.
    • Empty/null field upon update
  5. You can’t update this activity. Ensure you’ve selected the correct activity to update.
    • User is adding an update to an invalid activity.
  6. You do not have permission to edit an activity update for an activity.
    • User does not have permission to edit Activities.
  7. You do not have permission to access this user. 
    • The subject user being accessed for CPM is not within the target population.
  8. You do not have permission to take actions for another user.
    • User is not:
      • related to the subject user or
      • the manager updating the the activity
  9. You do not have permission to access this feature. Please contact your HR Administrator for help.
    • Continuous Performance Management feature switch is not enabled.

Note: The APIs provided herein are designed to replicate end-user functionalities on the web, as opposed to serving administrative purposes. Please note that we currently do not offer support for administrative tools and their corresponding APIs.

If you'd like to see this functionality added to the product, please see the idea in the Customer Influence Portal that you may vote on and follow for progress updates: SAP SuccessFactors Product Management reviews all ideas and will decide if it would be feasible to be added in a future release.

For more information on how to submit ideas for SAP SuccessFactors products, please see and review the KBA 2090228.

Keywords

SAP SuccessFactors, API, activity creation, error, permission, CPM API user, relationship, manager , KBA , LOD-SF-CPM-ACT , Activities , How To

Product

SAP SuccessFactors Performance & Goals all versions