3498296 - On-Premise Extractor on MacOS gets Checking Credentials rejected. Reason: JCo initialization failed with java.lang.UnsatisfiedLinkError

Symptom

The SAP Signavio Process Intelligence On-Premise Extractor has been successfully installed on a MacOS system.
Within Process Intelligence, the On-Premise Extractor also has the status of Connected.

However, when the Data Connection is made, the credentials get rejected due to an exception.

Checking credentials: rejected.
Reason: {"message":"Exception caught, caused by: Testing connection failed for SAP with the following error message (JCo initialization failed with java.lang.UnsatisfiedLinkError: /Users/etluser/pi-etl-extractor-onprem-v1.893.0/libsapjco3.jnilib: dlopen(/Users/etluser/pi-etl-extractor-onprem-v1.893.0/libsapjco3.jnilib, 0x0001): tried: '/Users/etluser/pi-etl-extractor-onprem-v1.893.0/libsapjco3.jnilib' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64e' or 'arm64')), ...

Environment

The On-Premise Extractor has been installed on Operating System: MacOS 11 or later.

Keywords

mach-o, libsapjco3.jnilib, libsapjco3, x86_64, arm64e, arm64, Java Connector, JCo, Apple , KBA , BPI-SIG-PI-DS , Data Source (CSV, Connector) , Problem

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