SAP Knowledge Base Article - Public

3498327 - Time off Workflow Approve/Cancel By Proxy Shows Updated As Original Approver

Symptom

When a leave request is approved/cancelled on behalf of the approver (proxy), the comments added to the workflow state that the action was taken by the original approver, not the user "XYZ" on behalf of the approver

Environment

SAP SuccessFactors Employee Central - Time Off

Reproducing the Issue

  1. User "A" requests time off. This request triggers a workflow, so "B" has to approve this request.
  2. User "XYZ" acts on behalf of user "B"(Proxy), adds comments and cancels the request.
  3.  User "A" sees that the comment was made by "B", not by "XYZ" on behalf of "B". 

    Resolution

    • This is currently expected behavior.
    • We encourage you to raise an enhancement request by following the KBA 2090228

    Keywords

    Proxy, time off, workflow, behalf, cancel, approve, updated, modified, comment, INC7516140 , KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , LOD-SF-EC-TIM-ABS , Absence error's - Calculations, Deductions, TT&ET , Problem

    Product

    SAP SuccessFactors Employee Central 2311 ; SAP SuccessFactors HCM Core all versions