SAP Knowledge Base Article - Public

3498444 - Create Contract Account via MDT Fails in SAP Service Cloud Version 2

Symptom

Creating Contract Account via MDT fails with error "Master data template ABCXYZ does not exist/has not been released/is inactive. Template Not Found. Error in product data input"

Environment

SAP Service Cloud v2 Integration with SAP S4HANA ISU

Reproducing the Issue

  1. Login to Service Cloud Version 2
  2. Go to Premise list and open any premise
  3. Navigate to Customer Tab and Click on Move-In, opens guided wizard
  4. Select the customer and Click Next
  5. Activate Service 123456 and Click on Next
  6. Select New CA, select Contract Account Category , Account Class , Account Determination, Dunning Procedure, Tolerance Group & Payment Terms and Click on Next
  7. Click on Submit via MDT

Cause

Templates are not created in S4HANA ISU

Resolution

You need to create an MDT template in the below path in ISU system, after which the template will be picked in run-time when you initiate the CA creation process in Service cloud v2.

Path : SPRO -> SAP Utilities -> Cloud for Customer Utilities -> Configure MDT template.

Keywords

"Contract Account via MDT" ; "Master data template does not exist/has not been released/is inactive" ; "Template Not Found" ; "Error in product data input" , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0