3498503 - Error in Twitter Integration: You currently have access to a subset of Twitter API v2 endpoints and limited v1.1 endpoints

You are setting up a new Twitter integration but during the import run, you face the following error:

Messages from Twitter skipped due to error: message#You currently have access to a subset of Twitter API v2 endpoints and limited v1.1 endpoints (e.g. media post, oauth) only. If you need access to this endpoint, you may need a different access level. You can learn more here: https://developer.twit

SAP Cloud for Customer

1. Go to the Administrator work center.
2. Go to the Service and Social view.
3. Open Social Media Channels.
4. Select the Twitter channel.
5. Open any logs of the channel.
6. In the logs you find the error message.

X (formerly Twitter) have changed their licensing terms and as a result it prevents the use of API license keys within external systems like SAP. 

SAP is discontinuing support for X (formerly Twitter) integration with SAP Service Cloud by October 31, 2024 and existing integrations will stop working by that date.

We do not plan to fix this issue for new integration scenarios.

You can find more information at SAP Help Portal:

https://help.sap.com/docs/sap-cloud-for-customer/solution-guide-for-sap-service-cloud/15d81e33ca944a66a3e4d51f5458e2d8.html

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