SAP Knowledge Base Article - Public

3498583 - New hire / Internal hire cannot see the onboarding tasks in Your Onboarding Checklist - Onboarding

Symptom

New hire / Internal hire cannot see onboarding task from the left pane of ''Your Onboarding Checklist'', however, they can access the onboarding/crossboarding task page from the to-do icon at the top right corner of the home page.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Login as a new hire / internal hire;

2. Click on the ''Your Onboarding Checklist'' card;

3. There aren't any onboarding/crossboarding tasks in the left pane of ''Your Onboarding Checklist''.

Cause

The New hire/internal hire permission role is missing in Role-Based Permission.

Resolution

Please grant the permissions below to the new hire/internal hire's permission role:

  • Onboarding or Offboarding Object Permissions > Process User Task (View and Edit).
  • Onboarding or Offboarding Object Permissions > New Hire Task Summary (View and Edit).

See Also

Keywords

Your Onboarding Checklist, Onboarding Checklist, Onboarding task, home page, to-do card, Onboarding Checklist permission, new hire permission , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem

Product

SAP SuccessFactors Onboarding all versions