3498664 - Different products may have the same serial number in the System - SAP S/4HANA Cloud

You find out that, different products may have the same serial numbers in your SAP S/4HANA Cloud System

• SAP S/4HANA Cloud Public Edition
• Serial Numbers

Check the serial numbers created in the system, for different products, same serial number might be created. For example, product A has serial '111', and product B also has the serial number '111'.

System works as Designed.

In the app Change Material for the Product involved, navigate to tab "Sales: General/Plant" and check the field "SerializLevel":

If the indicator is blank, then only the combination of material number and serial number is unique in the system, which means that you will have the different products with the same serial numbers.

If the indicator "SerializLevel" is 1, the serial number and equipment number are kept synchronous; that is, when master records are created, the system always sets the equipment number the same as the serial number. In this way, you can make the serial numbers unique on a client-wide scale.

A prerequisite for this is that all material master records have the indicator set to 1.

This indicator is plant wide, that is, the setting applies to all the plants of the corresponding material master record.

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