SAP Knowledge Base Article - Public

3498757 - Product Images are not displayed in Sales Order Template

Symptom

When previewing a Sales Order it is noticed that the images from Products section are not shown in the template, even though the image values are present at the template XML file.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales > Sales Orders;
  2. Open ID ABC (where ABC represents the number);
  3. Click Actions > preview;
  4. See the template downloaded doesn't have the images from products.

Cause

The template was configured in "Static PDF Form" in Adobe LifeCycle Designer.

Resolution

Follow the steps below in Adobe LifeCycle Designer:

  1. At the top click on File > Form Properties;
  2. Server > Default PDF Render Format;
  3. Change to "Dynamic XML Form".

See Also

SAP Blog: How to render PDF which displays picture from the image attachment of your custom BO 

Keywords

Form, Mailform, Mail Form, xml , KBA , AP-RC-OUT , Output Management , LOD-LE-CQP-CO , Lean Sales Orders , Problem

Product

SAP Cloud for Customer core applications 2405