SAP Knowledge Base Article - Public

3498865 - Employee Does Not Appear in the Direct Approvers List of the Service Order Approval Process

Symptom

You are creating a service order approval process with the work distribution rule Direct Approvers, however the employees name is not available for selection in the list of Direct Approvers work distribution.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Application and User Management Work Center.
  2. Select the Task Distribution view and the Approval Process sub view.
  3. Select the Default approval process for Service Order.
  4. Click on the Copy button.
  5. In the Work Distribution field select Direct Approvers from the drop down list.
  6. Click on the Edit button.
  7. The employee ABC is not available for selection in the list for the Direct Approver (ABC represents the name of the employee).

Cause

The user has only the Unrestricted access to view CRM_SERVICEORDERPROCESSING, but not assigned to MMA_CUSTOMERSERVICE.

To make the employee available as direct approver of the service order documents, the access MMA_CUSTOMERSERVICE with Unrestricted access on Read and Write is needed. If the user does not have this work center view assigned or this work center view has only Read Access and no Write Access, the user is not displayed as one of the probable persons who can participate in the approval process as Direct Approver.

Resolution

You can assign the work center view MMA_CUSTOMERSERVICE to the employee ABC using the following steps;

  1. Go to the Application and User Management work center.
  2. Select the Business Users view.
  3. Select the user ABC.
  4. Click on the Edit button and select the Access Rights option.
  5. Navigate to Work Center and View Assignment tab.
  6. Assign the work center view MMA_CUSTOMERSERVICE to this user.
  7. Navigate to Access Restrictions tab.
  8. Ensure that both Read Access and Write Access for the work center view MMA_CUSTOMERSERVICE are Unrestricted.
  9. Save your changes.

The employee ABC can now be selected as Direct Approver in the approval process for service orders.

Keywords

service order approval process; direct approver; MMA_CUSTOMERSERVICE. , KBA , SRD-CRM-SEO , Service Orders , Problem

Product

SAP Business ByDesign all versions