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SAP Knowledge Base Article - PreviewSymptom
When accessing the Knowledge Base tab on the Agent Desktop, you can see the error below:
- Knowledge base articles are currently unavailable due to multiple providers set to active. Activate only one provider at a time. Contact your system administrator.
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Environment
SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Knowledge, Base, Knowledge Base, KB, Error, Error Message, Provider, Activated, Active, Multiple Providers, Multiple, Knowledge base articles are currently unavailable due to multiple providers set to active, Activate only one provider at a time, Contact your system administrator, SAP Service Cloud Version 2, Version 2, V2, , KBA , CEC-CRM-KB , Knowledge Base for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , How To
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