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SAP Knowledge Base Article - PreviewSymptom
When a field in a template that pulls a custom field from the product data is changed to an empty value, but previously had a value, the old data will be shown instead of it being empty.
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Environment
SAP Emarsys Customer Engagement
Product
SAP Emarsys 1.0
Keywords
custom field, product data, personalization, template error, empty field issue, previous data retention , KBA , CEC-EMA-EM , Email , Known Error
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