SAP Knowledge Base Article - Public

3499291 - Users with read-only authorization for documents can change the related Survey

Symptom

User has read-only authorization for document (Opportunity, Ticket, Lead, etc) but still can change the related survey linked to it.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the related document, for example, Tickets;
  2. Open the desired Ticket;
  3. The document is not editable;
  4. Go to Surveys tab;
  5. Open the Survey;
  6. You can change the Survey's answer and have Submit button and others available even though the Survey is Completed already.

Cause

The Access Restrictions are for the Survey design time and not for the Survey runtime. Surveys design time are Surveys shown in the Surveys Work Center. For Survey runtime (which would be the ones seen inside another document), there is no access restriction possible, since it's always embedded into the consumer UI.

Resolution

This is the expected system behavior.

For a different behavior, please post your request in our Influence Site. This is the channel to approach our product management team directly. They will evaluate the feasibility of the request and provide an statement on the possibility of enabling it on a future release. Our product management team is constantly seeking for ideas for new features.

Keywords

Sales Order, Sales Quote, Campaign, Sales Documents, facet, able to, unable to, restrict , KBA , LOD-LE-SUR , Survey , Problem

Product

SAP Cloud for Customer core applications all versions