Symptom
Customer met an issue that the role 'SAP Credit Management' is deleted from C4C.
Environment
SAP S/4HANA Cloud
Cause
By design.
Roles are transferred in current state which means that the roles in the target system are replaced by the roles from the payload.
Resolution
To avoid role deletion, you should define the segment Role filter accordingly in S4 to prevent role deletion via the APP 'Define Filter Criteria'.
Please insert the business partner role filter as BP Role is not equal to UKM000 (the SAP credit management) then the role UKM000 will not be replicated to C4C and will not be deleted in S4HC when the C4C sends no role for UKM000.
Keywords
SAP Credit Management, C4C, Define Filter Criteria , KBA , LO-MD-BP-WS , Web Service for Business Partner , Problem