3499391 - Employee Responsible in the Customer Invoice is Taken from the Contract Administrator Value in Customer Contract Process

There are 2 roles in the customer contract, they are Employee Responsible role and Contract Administrator role. You find the Employee Responsible in the following customer invoices is not the same filled in the contract, the value is taken from contract administrator field instead.

For example, in the contract the Employee Responsible is ABC, and the Contract Administrator is XYZ. In the following customer invoice, the Employee Responsible in the item level is XYZ instead of ABC.

• ABC, XYZ represent the ID of an employee.

SAP Business ByDesign

1. Go to the Sales Orders work center.
2. Go to the Contracts view.
3. Open one contract and notice that the Employee Responsible is ABC, and the Contract Administrator is XYZ. 
4. Go to the Document Flow tab, and open the customer invoice document.
5. In the Items tab, You find the Employee Responsible of item line is XYZ which is Contract Administrator in the reference contract.

When an invoice request created from the customer contract, the Employee Responsible is taken from the Contract Administrator value instead of the Employee Responsible value, so the Employee Responsible in the invoice request is XYZ.

When further invoicing this invoice request, Employee Responsible XYZ is then copied into the customer document available on the item level as reference information. 

This is the current system designed behavior.

The Employee Responsible value in invoice document and customer invoice document is not editable. If you want to change the value, you will need to change the Contract Administrator in the reference contract document before invoicing.

customer contract invoice request; employee responsible; contract administrator; customer contract. , KBA , SRD-CRM-INV , Customer Invoicing , Problem