SAP Knowledge Base Article - Public

3499459 - The Mandatory setting for the Global Information specific country custom field is not working - Onboarding

Symptom

A custom field under Global specific country info_onboardee person type has been set to Mandatory, but it does not appear as Mandatory on the PDC page.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Manage Business Configuration page > globalInfo > globalInfo_country; Eg. globalInfo_USA
  2. Select globalInfo_country_onboardee;  Eg. globalInfo_USA_onboardee
  3. Set one custom field Mandatory = Yes and save the change;
  4. Initiate a US candidate onboarding and proceed to the PDC step;
  5. Log in as the candidate and go to the global information section. The custom field is not marked as mandatory, so the PDC can be submitted without filling in the custom field. 

Cause

The visibility on the parent model is set to 'n' in the DB.

Resolution

  1. Manually run the globalInfo object from the External User Visibility page;
  2. Temporarily disable globalXXX from Manage Business Configuration and then re-enable it.

See Also

2615257 - Manage Business Configuration: How to enable different Global Info views based on Person Type for Custom Fields (Employee and Dependent)

Keywords

manage business configuration, person type, global information mandatory, custom filed mandatory, PDC mandatory, onboardee glabal info, onboardee mandatory , KBA , LOD-SF-OBX-ODM , Data Model , Problem

Product

SAP SuccessFactors Onboarding all versions