Symptom
When archiving an Object, for example Opportunity, Workflow Rule e-mail got triggered.
This behavior applies to any other document.
Environment
SAP Cloud for Customer
Cause
For Workflow Rules of Type 'E-mail' and Schedule as 'On Every Save', when archiving an Object the Workflow will trigger as the Save button is used to archive it. After the archiving, the rule won't be triggered as the object will become inactive and not be used anymore.
Resolution
This is the expected system behavior.
For any different behavior on this matter, please post your request in our Influence Site. This is the channel to approach our product management team directly. They will evaluate the feasibility of the request and provide an statement on the possibility of enabling it on a future release. Our product management team is constantly seeking for ideas for new features.
Keywords
Sales Order, Sales Quote, Lead, Ticket, Campaign, Target Group, Activity, Task, Appointment, Phone call, Visit, Customer, Client, Account, Individual Customer, Contact, Employee , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-WKF , Workflow , LOD-CRM-ARC , C4C Archiving , Problem