Symptom
A new Incoming Direct Debit cannot be posted for a Customer Account due to the following error messages:
"Payment method details are not determined
Pay. procedure Direct Debit of account ABC not permitted for payments from AA to BB"
Note:
ABC refers to the Bank Account ID.
AA and BB refers to two different countries.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Receivables work center.
- Select the relevant Customer Account ID and click on View.
- In the Trade Payables tab, select Pay manually by Direct Debit.
- In the New Incoming Direct Debit screen, enter the Bank Account ID ABC and click on Complete Bank Data.
- The following error occurs:
"Payment method details are not determined"
"Pay. procedure Direct Debit of account ABC not permitted for payments from AA to BB"
Cause
Direct Debit is restricted to domestic transactions, limited to within a country or a designated payment area (e.g., the EURO-SEPA Zone). As a result, the system does not allow direct debit payments between AA and BB.
No self-initiated customer payments (i.e., Incoming Direct Debit) are permitted from AA to BB.
Resolution
Use a non-self-initiated payment method for transactions between AA and BB, such as: Incoming Bank Transfer, Wire Transfer or Incoming Check.
Keywords
New Incoming Direct Debit, Customer Account, Complete Bank Data, Bank Account ID, Payment method details, Pay. procedure Direct Debit of account not permitted for payments. , KBA , AP-PAY-GLO , Cross-Country Extensions , How To