SAP Knowledge Base Article - Public

3500672 - Need Reassign action inside CPQ quote and also in C4C-CPQ mashup page

Symptom

  • When you land from C4C to CPQ, you would like to be able to see 'My Quotes' page inside the mashup screen, and to see Reassign action on the quotes, in this page.
  • If not, then you would like to be able to see Reassign action inside CPQ quotes.

Environment

SAP SALES CLOUD CPQ

Cause

Limitations in C4C-CPQ integration.

Resolution

  • Reassign action is not an action that is available inside quotes.
  • It can only be visible in the Load Quotes page after enabling it in Workflow.




  • Users who land on the landing page from C4C to CPQ, cannot access the Load Existing Project/Quotation page (My Quotes page), so they’ll always land on the quote that they’ve opened in SAP Cloud for Customer (C4C).
  • Other than the quote, the only pages Users have access to are User Page and Quote Layout under the Setup icon.
  • Additionally, administrator users also have access to the following pages: Setup, Log, and Developer Console.
  • All of this is explained in this help documentation: https://help.sap.com/doc/f72edd8bc0ca43b5b9727fdbdaf73cfc/2405/en-US/f8edda558a4b4d1fb6ee6d515f4a5e3...

  • And the C4C-CPQ integration doesn't support certain actions such as Place Order, Copy, Reassign and Delete.
  • The same is documented here in this help page: Configuration in SAP CPQ | SAP Help Portal.

Keywords

reassign action, c4c-cpq integration, load quotes, my quotes, mashup, limitation, cpq quote , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions