3500702 - HireRight Integration - Unable to initiate background check. Reason: Network Error - Http Error response code 401 - Recruiting Management

• Getting an error when trying to initiate background check with the vendor HireRight.
• Error: "Unable to initiate background check. Reason: Network Error".

SAP SuccessFactors Recruiting Management

1. Go to Recruiting > Job Requisition and open a job application
2. Select Initiate Background Check with the vendor HireRight
3. An error pops up "Unable to initiate background check. Reason: Network Error"
4. Go to Integration Center and open the HireRight background check integration
5. Go to "Review and Run" tab
6. Click on the "Last Run Time"
7. Check the event log: "Http Error response code 401 with response state text: Unauthorized while calling url: https://api.hireright.com:11443/is_gateway/sf ; Click text to download payload for further details"
8. Click text to download payload for further details
9. The payload shows:

{"__metadata":   {"uri":"JobApplicationBackgroundCheckRequest","type":"SFOData.JobApplicationBackgroundCheckRequest"},"requestId":"1234","applicationId":"1234","vendorCode":"HIRERIGHT","responseCode":"ERROR","responseDetail":"Company/user not found"}

The 401 Unauthorized error was caused due to "Company/user not found".

The 401 Unauthorized is an authentication error from the vendor end. Please reach out to the vendor for further assistance regarding the error response "Company/user not found".

RCM, HIRERIGHT, Background check failed, 401 error, Unauthorized, Company/user not found, Network Error, initiate background check , KBA , LOD-SF-RCM-BCI , Background Check , Problem