SAP Knowledge Base Article - Public

3500703 - Unable to access Production or Test tenant

Symptom

Below tenants are not accessible in SAP S/4HANA Cloud Public Edition.

  • Production
  • Test
  • Development

Environment

SAP S/4HANA Cloud Public Edition

Cause

System configuration.

Resolution

Follow below step to login into Public Cloud system from IAS system:

  1. Login to your IAS tenant.
  2. Go to Application & Resources -> Applications -> Select your S4 tenant.
  3. Verify that the 'Subject Name Identifier Attribute' and the 'Default Name ID Format' is set to E-Mail.

Keywords

s4_pc, unable, to , access, production, tenant, cloud, s/4hana , public, login, possible, broken, connection, not working , KBA , XX-S4C-OPR-INC , S/4HANA Cloud Availability, Performance and Administration , CA-GTF-BUM , Business User Management , Problem

Product

SAP S/4HANA Cloud Public Edition all versions