SAP Knowledge Base Article - Public

3500773 - Notification Not Sending Some of the Attachments - Onboarding 1.0

Symptom

Some of the attachments are not included in the notification.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Candidate signed several custom forms by using DocuSign. 
  2. Email notification will be sent to hiring manager with these custom forms attached
  3. But some of the attachments in the notification are not being sent

Cause

The specified path, file name, or both are too long. 

The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters.

Resolution

Please shorten the FormCode name.

Keywords

Notification, FormCode, Attachment, Mail queue , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions