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SAP Knowledge Base Article - PublicSymptom
Contract ID field is empty when ticket is created from Maintenance Plan
Environment
SAP Cloud for Customer
Reproducing the Issue
Ticket is created automatically from Maintenance Plan
Cause
Contract is added after the Ticket creation
Resolution
Generally in the Maintenance plan, if the Contract is linked to a Maintenance plan Item and Consider contract status flag is set to true, then system will generate the Ticket with the Contract Reference.
If the Contract is added after the Ticket creation then system will not link Contract to the existing tickets, it will only link to the next subsequent tickets.
Keywords
Maintenance Plan Contract ID missing empty , KBA , LOD-CRM-MPL , Maintenance Plan Processing , LOD-CRM-SRP , Service Request Processing , Problem
Product
SAP Cloud for Customer core applications 2405
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