SAP Knowledge Base Article - Public

3501328 - ""Opps, you do not have permission to perform this action" Error occurs on EC Quick Actions related Joule use cases in SuccessFactors

Symptom

"Opps, you do not have permission to perform this action”  Error occurs on EC Quick Actions related Joule use cases in SuccessFactors.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Launch Joule in SuccessFactors
  2. Joule user performs Transactional Use Cases related with EC Quick Actions' use cases.
  3. Although the system configured EC Quick Actions and related user has proper EC Quick Actions permissions, still Joule will return "Opps, you do not have permission to perform this action”  Error.

Resolution

Please check whether this user is an EC user or not: 2584658 - How to Check if a User is an EC User Using the Integration Center - isECRecord Boolean - SAP for Me 

If user is not an EC user, although user has related EC quick Action permissions, Joule will return error "Opps, you do not have permission to perform this action”.

This is due to non-EC (=EP) user will not have access to the Edit transactions, even if permissions are granted e.g., via Employee Central Effective Dated Entities. This applies for the MSS (Change Job and Compensation Information) as well as to the Quick Actions. 

The workaround could be update the user to an EC user.

For how to update user to an EC user and EC Quick Actions related doubts, kindly create a customer case under LOD-SF-EC.

Keywords

SAP SuccessFactors, Joule, SF , AI, copilot, Joule use case, Opps, you do not have permission to perform this Action, EC user, LOD-SF-EC, EC quick Actions, permission , KBA , LOD-SF-PLT-DA , Joule in SuccessFactors , LOD-SF-EC , Employee Central , How To

Product

SAP SuccessFactors HCM Suite all versions