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3501364 - Unable to download the Quote Proposal from Quote Details page in Commerce storefront

Symptom

The Download Quote Proposal function is not working in storefront.

Upon checking in OpenSearch the following logs can be found:

“level”:“ERROR”,“loggerName”:“com.sap.hybris.sapcpqquoteintegration.clients.impl.DefaultSapCpqQuoteApiClientService”,“message”:“Unable to Retrieve the PDF from backend”
“level”:“INFO”,“loggerName”:“de.hybris.platform.webservicescommons.resolver.AbstractRestHandlerExceptionResolver”,“message”:“Translating exception [java.lang.NullPointerException]: Cannot read the array length because "result" is null”
“level”:“ERROR”,“loggerName”:“de.hybris.platform.webservicescommons.resolver.AbstractRestHandlerExceptionResolver”,“message”:“java.lang.NullPointerException: Cannot read the array length because \“result\” is null\n\tat de.hybris.platform.b2bocc.v2.controllers.QuoteController.getQuoteAttachment(QuoteController.java:284)\n\tat de.hybris.platform.b2bocc.v2.controllers.QuoteController$$FastClassBySpringCGLIB$$555a1cfb.invoke(<generated>)\n\tat org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)...


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Environment

  • SAP Commerce Cloud 
  • SAP Commerce Cloud, integration extension pack

Product

SAP Commerce Cloud all versions ; SAP Commerce Cloud, integration extension pack all versions

Keywords

CPQ, Download Proposal, Quote Proposal, Quote, Unable to Retrieve the PDF from backend, downloadProposalDocument, integration , KBA , CEC-SCC-INT-CPQI , CPQ Integration , Problem

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