3501364 - Fail to download the Quote Proposal from Quote Details page of Commerce storefront

Symptom

The Download Quote Proposal function is not working in storefront.

Log could be found as below:

“level”:“ERROR”,“loggerName”:“com.sap.hybris.sapcpqquoteintegration.clients.impl.DefaultSapCpqQuoteApiClientService”,“message”:“Unable to Retrieve the PDF from backend”

“level”:“INFO”,“loggerName”:“de.hybris.platform.webservicescommons.resolver.AbstractRestHandlerExceptionResolver”,“message”:“Translating exception [java.lang.NullPointerException]: Cannot read the array length because "result" is null”

,“level”:“ERROR”,“loggerName”:“de.hybris.platform.webservicescommons.resolver.AbstractRestHandlerExceptionResolver”,“message”:“java.lang.NullPointerException: Cannot read the array length because \“result\” is null\n\tat de.hybris.platform.b2bocc.v2.controllers.QuoteController.getQuoteAttachment(QuoteController.java:284)\n\tat de.hybris.platform.b2bocc.v2.controllers.QuoteController$$FastClassBySpringCGLIB$$555a1cfb.invoke(<generated>)\n\tat org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)......

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

sapcpqquoteintegrationaddon, Download Proposal, Quote Proposal, Quote , KBA , CEC-SCC-INT-CPQI , CPQ Integration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.