SAP Knowledge Base Article - Public

3501844 - Due Date Calculated Wrongly in the Credit Memo

Symptom

Incorrect due date in the follow up credit memo. 

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. Go to Invoice documents.
  3. Search for Invoice ABC (ABC represents the Invoice ID).
  4. Select the Invoice and click on Follow-up -> Manual Credit Memo.
  5. In the new credit memo, the Due Date is taken over from the original invoice ABC instead of calculating it based on the Invoice Date mentioned in the new Credit Memo.

Cause

The due date for the follow up credit memo is picked from the original invoice document. 

Resolution

This the current system design.

You can update the due date by making the dummy change to the Invoice Date in the credit memo or manually change the Payment Terms.

Keywords

due date; follow up credit memo; incorrect. , KBA , SRD-CRM-INV , Customer Invoicing , Problem

Product

SAP Business ByDesign all versions