3501921 - Upgrade button is missing after testing the Activate SuccessFactors Identity Authentication Service Integration.

• Test/authentication of IAS Activate Upgrade appears successful, however, when the user returns to Upgrade Center to complete the upgrade, the option to complete is missing, and the Test Now option remains. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM

1. Go to  Upgrade center ->  Activate IAS upgrade ->  Test now

2. Authentication success - Please go back to Upgrade Center and do feature upgrade. 

3. Go back to Upgrade Center and the option to complete the Upgrade is not available, only the option to Test Now which has already been completed. 

Common Super Domain migration was performed in between successful Initiate Upgrade and Activate Upgrade attempt. 

The SAML settings in the IAS Admin Console need to be updated to reflect the post CSD SuccessFactors metadata in cloud.sap

• IAS Admin Console-> Applications & Resources-> Applications  -> Select affected SuccessFactors application-> SAML 2.0 Configuration. 

Once updated, the Activation Upgrade can be completed , This CSD  metadata can be accessed if your system is already migrated to CSD domain  by creating the below URL:

https://SFTenantAccessURL/saml2/spmetadata?company=<company_id>  (E.g.  https://hcm-eu10.hr.cloud.sap/saml2/spmetadata?company=XXXXX)

• 3436066 - SSO Configurations with IAS On common super domain cloud.sap
• 2791410 - Integrating SuccessFactors with Identity Authentication IAS through the Upgrade Center

SuccessFactors, BizX, IAS, Activate SuccessFactors Identity Authentication Service Integration, Initiate, Test Now, Authentication Successful, Admin Console, Metadata.  , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem