SAP Knowledge Base Article - Public

3501939 - Error:No agent determined (rule id '/RULE/MMPUR_COCTR_RESP')

Symptom

 
 Workflow Agent (or Approver) not determined.
 or
Recipient role with id '/RULE/MMPUR_COCTR_RESP' cannot be resolved
or
 Message no. SWF_FLEX_RUN193
or
Retrieval of responsibility rules failed
or
Error while processing workitem id
 
 

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  •  Open the Workflow of the Purchasing Object,
  •  Either under Workflow steps or Workflow notifications,
  •  Under Recipients you have used the rule "Person Responsible for Cost Center with Highest Debit/Credit",
  •  When a Purchasing document is trying to trigger approver or Agent for above work flow it failed with this error.

Cause

Wrong company of the cost center that has highest debit/credit item.

Resolution

Company of the cost center used in the item with Highest debit or credit must be same company appearing in the header details of the PO.

Check the other KBA-3302682 - Purchase document's workflow with statistical WBS or Cost center - SAP for Me its also for same error .

See Also

KBA -3112088-Create Email Notification Template for PR or PO Approval Process and how to ensure those emails are sent successfully

KBA-3335060 -No agent determined (rule id '/RULE/MMPUR_ACC_RESP')

Keywords

S4HC, S4_1C, X4BC, S4_PC, Approver not determined, Email notification not sent, , KBA , MM-FIO-PUR-PO-WFL , Purchase Order Workflow , Problem

Product

SAP S/4HANA Cloud Public Edition all versions