3502383 - Line Breaks Not Reflected in SAP SuccessFactors Learning Item Description

• When creating a new item , line breaks inserted in the item description are not reflected on Library > Item Details Page upon the first save.
• The line breaks only appear after the item description is edited and saved again.
• The issue only appears when enableHTMLdescription is set to 'True' in Learning Administration > System Administration > Configurations > System Configuration > LMS_ADMIN file.

SAP SuccessFactors Learning

1. Log in to SAP SuccessFactors Learning and navigate to Learning Admin.
2. Create a new item and insert line breaks in the item description.
3. Save the changes and assign the item to a user.
4. Navigate to Learning Plan > Item details page. The line breaks are not reflected.
5. Go back to Learning Admin > Open the item > Edit item description.
6. Enter a space, remove it, and save changes.
7. Navigate to Learning Plan > Item details page. The line breaks are now reflected.

The issue occurs due to a limitation in the system where line breaks HTML tag cannot be passed by API upon the first save. 

The solution to this issue is to edit the item description after the initial save, make a minor change (such as adding and removing a space), and save the changes again. This will trigger a different API and cause the system to recognize and reflect the line breaks in the item description.

HTML Item Description, Line Breaks, Not Reflected, Library, Learning Admin, Item Details. , KBA , LOD-SF-LMS-ITE , Items , Problem

SAP SuccessFactors Learning all versions