SAP Knowledge Base Article - Preview

3502426 - CRM Web UI search for ITSM incidents for IS NOT status closed returns closed incidents

Symptom

  • In the CRM Web UI (SM_CRM) Search for incidents, with criterion Status IS NOT "Closed".
  • The Search result includes Closed incidents.


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Environment

Solution Manager 7.2 - ITSM

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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