SAP Knowledge Base Article - Public

3502753 - Business rule to synchronize changes in Work Order to Job Information is not working in hire/rehire - Employee Central

Symptom

When hiring or rehiring a Contingent Worker, business rule with application specific scenario "Synchronise Work Order Changes With Job Information" it not being triggered.

However, when performing the change directly via Employee Profile, it works as expected.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

Creating the business rule:

  1. Navigate to Configure Business Rule > Create New;
  2. Choose Contingent Workforce > Synchronize Work Order Changes With Job Information;
  3. Setup the business rule as per requirements > Save;
  4. Assign the business rule in Company System and Logo Settings > Rule for Synchronizing Work Order Changes With Job Information.

Reproducing the behavior in hire scenario:

  1. Navigate to Add Contingent Worker to hire or rehire a Contingent Worker;
  2. Setup Rule Trace (as per KBA 2257064) - this step is only for verification;
  3. Add or change any data from the Work Order which would trigger the business rule (as it was set in the steps above);
  4. Submit the hire > Download the Rule Trace. After that, you can see the business rule is not present in Rule Trace. Consequently, the data was not reflected to Employee Profile.

Scenario from Employee Profile:

  1. Access Contingent Worker's profile;
  2. Edit Work Order > Save;
  3. Check Job Information > Data was reflected as expected.

Cause

Rule for Synchronizing Work Order Changes With Job Information, as the name itself says, is only supported for changes in Work Order.

Therefore, it is not possible to trigger it while creating Work Order (in hire/rehire scenarios).

Resolution

Expected behavior.

In case this is important to your business, we encourage you to submit an idea for SAP SuccessFactors Products to have this functionality considered within future development cycles. You can do this on our Customer Community Portal at http://community.successfactors.coIfm/. For detailed steps on How to Submit Ideas for SAP SuccessFactors Products, please refer to KBA 2090228.

Keywords

business rule not working in hire scenario, business rule of mdf object to set field is not working, mdf object, hris element, hire, rehire, contingent worker, cwk, create, work order, vendor, Rule for Synchronizing Work Order Changes With Job Information, Synchronize Work Order Changes With Job Information, employee central , KBA , LOD-SF-EC-CWF , Contingent Workforce , How To

Product

SAP SuccessFactors Employee Central all versions