3502786 - WebDriver Check Failed to ping Runner - Chrome browser crash on Linux - SAP Cloud ALM

• Try to create a runner for the Synthetic User Monitoring (SUM)
• The runner infrastructure runs on Linux 
• The test connection failed on step 3 with this message: 
  WebDriver Check
  Failed to ping Runner : timeout has been reached
  
  

• In Selenium log from Linux system using Chrome browser, find the message:
  13:59:20.705 WARN [DriverServiceSessionFactory.apply] - Error while creating session with the driver service. Stopping driver service: Could not start a new session. Response code 500. Message: unknown error: Chrome failed to start: exited abnormally.

  (unknown error: DevToolsActivePort file doesn't exist)
  (The process started from chrome location /usr/bin/google-chrome is no longer running, so ChromeDriver is assuming that Chrome has crashed.)

  Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

    

• SAP Cloud ALM
• Chrome browser

Failed to ping runner, runner address is not reachable, Response code 500, Message: unknown error, Chrome failed to start: exited abnormally, unknown error: DevToolsActivePort file doesn't exist , KBA , SV-CLM-OP-SUM , Synthetic User Monitoring , Problem