SAP Knowledge Base Article - Preview

3502829 - Outbound Email Delivery from Service Cloud going to SPAM

Symptom

  • Emails sent from the customer's system are going into recipients' spam folders.
  • Customer is seeking the IP range for their system to address this issue.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

custom MAIL FROM Custom Mail-From DNS Records MX TX amazonses.com ~all , email channel, spam, email,  , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , Problem

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