SAP Knowledge Base Article - Public

3503057 - "Error occurred when transitioning the workflow." when approving Rehire Workflow - Employee Central

Symptom

When trying to approve a Rehire Workflow, ""Error occurred when transitioning the workflow." is displayed.

Note: The error does not pop up when there's no Workflow assigned to this transaction.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Rehire an inactive employee via Rehire Inactive Employee or Accept Match in Add New Employee Wizard;
  2. Submit Workflow;
  3. Proxy as the approver;
  4. Try to approve;
  5. "Error occurred when transitioning the workflow." is displayed.

Cause

Engineering Team confirmed that's a product issue.

Resolution

Plan is to deliver the fix with 2411 release in November 15th.

Workaround:

Disable the Workflow.

Keywords

INC9041162, ECT-241572, Error occurred when transitioning the workflow when approving Rehire Workflow, Error occurred when transitioning the workflow, transitioning, rehire workflow, hire, job information, proxy, approver, error when trying to approve workflow, cannot approve workflow, no error when there's no workflow, employee central , KBA , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , LOD-SF-EC-HIR , Hire & Rehire Wizards , Bug Filed

Product

SAP SuccessFactors Employee Central all versions